Barrs Court Red Posted August 4, 2023 Report Share Posted August 4, 2023 Judging by the constant queue on the ticket phone line it will be interesting to see how smoothly it goes tomorrow 1 Quote Link to comment Share on other sites More sharing options...
REDOXO Posted August 4, 2023 Report Share Posted August 4, 2023 (edited) 1 hour ago, Barrs Court Red said: Judging by the constant queue on the ticket phone line it will be interesting to see how smoothly it goes tomorrow It’s going to be a sfest! The queue was 21 when I last checked. The developers have done some work and I note adult forwarding in some sections is now working but child forwarding isn’t. I was told as a work around to repurchase my seats (that I have season tickets for) for a future fixture. Not sure how that is a work around. I feel sorry for Jerry but luckily my 9 year old nephew cant go tomorrow anyway But bloody hell it’s not great. I hope there are plenty of extra steward’s after 2pm tomorrow Edited August 4, 2023 by REDOXO Quote Link to comment Share on other sites More sharing options...
Barrs Court Red Posted August 4, 2023 Report Share Posted August 4, 2023 15 minutes ago, REDOXO said: It’s going to be a sfest! The queue was 21 when I last checked. The developers have done some work and I note adult forwarding in some sections is now working but child forwarding isn’t. I was told as a work around to repurchase my seats (that I have season tickets for) for a future fixture. Not sure how that is a work around. I feel sorry for Jerry but luckily my 9 year old nephew cant go tomorrow anyway But bloody hell it’s not great. I hope there are plenty of extra steward’s after 2pm tomorrow The guy I spoke to on the phone sorted it for me straight away - credit to them, I always find the people on the phone really good value on the odd occasion I do need to call. 1 1 Quote Link to comment Share on other sites More sharing options...
bcfc01 Posted August 4, 2023 Report Share Posted August 4, 2023 3 minutes ago, REDOXO said: It’s going to be a sfest! The queue was 21 when I last checked. The developers have done some work and I note adult forwarding in some sections is now working but child forwarding isn’t. I was told as a work around to repurchase my seats (that I have season tickets for) for a future fixture. Not sure how that is a work around. I feel sorry for Jerry and luckily my 9 year old nephew cant go tomorrow anyway But bloody hell it’s not great. I hope there are plenty of extra steward’s after 2pm tomorrow Not sure that extra stewards will make a difference tbh. I feel a bit sorry for them as the training they receive appears to be poor (or maybe some just don't take it in). The new supporter ambassadors start tomorrow with no training at all, good luck with that. I hope it all goes like a dream tomorrow, but I'm very wary about it and will be getting there ultra early with my now working physical card (fingers crossed) plus the printed ticket I was mistakenly sent, one of them should work... Fair play to Jerry who sorted it out for me, he's doing a great job in what is a shambolic environment imo. 1 Quote Link to comment Share on other sites More sharing options...
Admin phantom Posted August 4, 2023 Admin Report Share Posted August 4, 2023 3 minutes ago, bcfc01 said: Not sure that extra stewards will make a difference tbh I imagine that they will just scan their card and let people through as long as they show proof of a ticket Quote Link to comment Share on other sites More sharing options...
bcfc01 Posted August 4, 2023 Report Share Posted August 4, 2023 Just now, phantom said: I imagine that they will just scan their card and let people through as long as they show proof of a ticket You would hope so... But I suspect some will and some will direct people to the ticket office as happened at the open day. Quote Link to comment Share on other sites More sharing options...
REDOXO Posted August 4, 2023 Report Share Posted August 4, 2023 (edited) 38 minutes ago, bcfc01 said: Not sure that extra stewards will make a difference tbh. I feel a bit sorry for them as the training they receive appears to be poor (or maybe some just don't take it in). The new supporter ambassadors start tomorrow with no training at all, good luck with that. I hope it all goes like a dream tomorrow, but I'm very wary about it and will be getting there ultra early with my now working physical card (fingers crossed) plus the printed ticket I was mistakenly sent, one of them should work... Fair play to Jerry who sorted it out for me, he's doing a great job in what is a shambolic environment imo. Yes agreed with Jerry. He will undoubtedly take stick for this mayhem. But he’s doing his best to deal with dozens and dozens of people simultaneously. HOWEVER HE REALLY CAME THROUGH FOR ME! Thanks @JerrySLO Edited August 4, 2023 by REDOXO Quote Link to comment Share on other sites More sharing options...
BCFC101 Posted August 4, 2023 Report Share Posted August 4, 2023 Looks like there’s been a change on the five ticket limit for forwarding, now says you can forward for all matches without any limit mentioned. Quote Link to comment Share on other sites More sharing options...
Admin phantom Posted August 4, 2023 Admin Report Share Posted August 4, 2023 3 hours ago, BCFC101 said: Looks like there’s been a change on the five ticket limit for forwarding, now says you can forward for all matches without any limit mentioned. Club announced UTurn yesterday Details below On 03/08/2023 at 11:49, eardun said: The limit of 5x has been scrapped: Quote Link to comment Share on other sites More sharing options...
BCFC101 Posted August 4, 2023 Report Share Posted August 4, 2023 45 minutes ago, phantom said: Club announced UTurn yesterday Details below Ahh I even looked for a comment to make sure I wasn’t repeating and still missed it 1 Quote Link to comment Share on other sites More sharing options...
weepywall Posted August 5, 2023 Report Share Posted August 5, 2023 Just checked my wallet and the Preston game has gone and its now showing the Birmingham game !! Quote Link to comment Share on other sites More sharing options...
red_druid Posted August 5, 2023 Report Share Posted August 5, 2023 Just checked and same ! Quote Link to comment Share on other sites More sharing options...
weepywall Posted August 5, 2023 Report Share Posted August 5, 2023 1 minute ago, red_druid said: Just checked and same ! Still showing today's date though. Quote Link to comment Share on other sites More sharing options...
Loco Rojo Posted August 5, 2023 Report Share Posted August 5, 2023 Mines showing Birmingham as well. Strange. Quote Link to comment Share on other sites More sharing options...
glynriley Posted August 5, 2023 Report Share Posted August 5, 2023 Just checked mine, it’s ok, for now. Gonna be ******* chaos, isn’t it…?! Quote Link to comment Share on other sites More sharing options...
Bristol Rob Posted August 5, 2023 Report Share Posted August 5, 2023 1 minute ago, Loco Rojo said: Mines showing Birmingham as well. Strange. Mine too Quote Link to comment Share on other sites More sharing options...
Chessels Chick Posted August 5, 2023 Report Share Posted August 5, 2023 Same here! Birmingham with today's date Quote Link to comment Share on other sites More sharing options...
Loco Rojo Posted August 5, 2023 Report Share Posted August 5, 2023 The IT guy getting a phone call to get back to the office to fix this pronto Quote Link to comment Share on other sites More sharing options...
Loco Rojo Posted August 5, 2023 Report Share Posted August 5, 2023 (edited) That was quick - mines fixed now. Edit: now back to Birmingham! Edited August 5, 2023 by Loco Rojo Quote Link to comment Share on other sites More sharing options...
eardun Posted August 5, 2023 Report Share Posted August 5, 2023 Maybe it’s best not to keep looking at it - won’t notice it changing to and from Birmingham then! (Mine is Preston!) 1 Quote Link to comment Share on other sites More sharing options...
Admin phantom Posted August 5, 2023 Admin Report Share Posted August 5, 2023 Please don't be that person who knows they'll have issues but roll up at 14:55 then complain about missing the kick off.... 2 Quote Link to comment Share on other sites More sharing options...
Bar BS3 Posted August 5, 2023 Report Share Posted August 5, 2023 Possibly being naive here here, but I really can't see why there should be any notable problem at the entrances today - proving the tickets scan properly.! I'd only received my digital ticket & not my sons (email was an old on on his account apparently). Matt at supporter services sorted it all out straight away after a 30 min queue to get through. As long as people have addressed any obvious issue in the lead up to today, then there should be no issues in people scanning & moving straight through. Mine has also changed to Birmingham, but with today's date - providing that doesn't cause scanning issues, then it should all be very straightforward... Any bblipin the system & yes, utter chaos will arise - but until that becomes evident - I think people are creating potential problems in their own mind. 2 Quote Link to comment Share on other sites More sharing options...
nick jones of hereford Posted August 5, 2023 Report Share Posted August 5, 2023 I paid £5 to watch the Portsmouth friendly, it didn’t seem to work, so I tried again. It transpired that the £5 fee was taken from my account twice. Whilst I have asked for a £5 refund, I’ve had no response. last near I bought loads of stuff from the club shop but never had any of the supposed benefits that were promised. I’ve never received any email about mates rates or about anything else. maybe it’s a generational thing, however I’m glad I’ve got a physical season ticket instead of a digital one. Until I am confident that the club’s IT works for me, I will continue to seek a physical season card. 1 Quote Link to comment Share on other sites More sharing options...
Betty Swallocks Posted August 5, 2023 Report Share Posted August 5, 2023 (edited) 7 minutes ago, nick jones of hereford said: I paid £5 to watch the Portsmouth friendly, it didn’t seem to work, so I tried again. It transpired that the £5 fee was taken from my account twice. Whilst I have asked for a £5 refund, I’ve had no response. last near I bought loads of stuff from the club shop but never had any of the supposed benefits that were promised. I’ve never received any email about mates rates or about anything else. maybe it’s a generational thing, however I’m glad I’ve got a physical season ticket instead of a digital one. Until I am confident that the club’s IT works for me, I will continue to seek a physical season card. Sounds like the email address the club hold for yourself is incorrect. Had this issue with my sons emails about 18 months ago, spoke to Jerry and it was sorted in 5 minutes. Edited August 5, 2023 by Betty Swallocks Quote Link to comment Share on other sites More sharing options...
BasSavage88 Posted August 5, 2023 Report Share Posted August 5, 2023 1 hour ago, Bar BS3 said: Possibly being naive here here, but I really can't see why there should be any notable problem at the entrances today - proving the tickets scan properly.! It'll be fine and within 3 games people will be wondering why we didnt do this sooner. 3 Quote Link to comment Share on other sites More sharing options...
shelts Posted August 5, 2023 Report Share Posted August 5, 2023 Anyone get a physical ticket just because they prefer it rather than cus you haven’t got the right phone etc ? Quote Link to comment Share on other sites More sharing options...
!james Posted August 5, 2023 Report Share Posted August 5, 2023 4 minutes ago, shelts said: Anyone get a physical ticket just because they prefer it rather than cus you haven’t got the right phone etc ? Yeah about 4000 people 1 Quote Link to comment Share on other sites More sharing options...
shelts Posted August 5, 2023 Report Share Posted August 5, 2023 6 minutes ago, !james said: Yeah about 4000 people :laugh: . Think the turnstiles will b ok today . Shame they didn’t offer the choice , many would’ve paid extra 1 Quote Link to comment Share on other sites More sharing options...
BasSavage88 Posted August 5, 2023 Report Share Posted August 5, 2023 Every phone call to the club this week.... 1 Quote Link to comment Share on other sites More sharing options...
Robbored Posted August 5, 2023 Report Share Posted August 5, 2023 Just checked mine on my phone - says PNE 5th August. Let’s hope it works at the turnstile. Quote Link to comment Share on other sites More sharing options...
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